Our Privacy and Cookies Policy
What data do we collect?
For the execution of the services provided and to enhance your shopping experience, we need to collect certain personal data, always valuing the quality of our services, your privacy, rights, security, and the Company’s transparency.
When we store your data, we protect it within commercially acceptable means to prevent loss and theft, and we do not publicly share personally identifiable information or disclose it to third parties, except when required by law.
Data that is collected:
Full name, CPF (Brazilian Tax ID), email address, delivery and billing address, mobile phone number, purchase history, items in your cart, items viewed, clicked, commented on, and/or reviewed.
Under no circumstances do we request information such as bank passwords or your credit card password.
If you wish to update your data, you may do so by accessing your account. If you wish to permanently remove your data from our database, simply send an email to [email protected] requesting removal or contact us via WhatsApp or phone.
Charmis may retain some or all of your personal data for additional periods in order to comply with legal or regulatory obligations, or for other timeframes defined and justified by legal grounds that support the retention of such data.
What are cookies?
As is common practice with almost all professional websites, this site uses cookies, which are small files downloaded to your computer to improve your experience. This page describes what information they collect, how we use it, and why we sometimes need to store these cookies. We will also explain how you can prevent these cookies from being stored; however, this may cause certain elements of the site’s functionality to “break.”
I want to disable cookies
You can prevent the setting of cookies by adjusting your browser settings (refer to your browser’s Help section to learn how to do this). Please be aware that disabling cookies will affect the functionality of this and many other websites you visit. Therefore, it is recommended that you do not disable cookies.
Third-Party Cookies
In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter through this site.
This site uses Google Analytics, one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the site and how we can improve your experience. These cookies may track items such as how long you spend on the site and the pages visited, so we can continue producing engaging content.
For more information about Google Analytics cookies, please visit the official Google Analytics page.
Third-party analytics are used to track and measure usage of this site so that we can continue producing engaging content. These cookies may track items such as the time you spend on the site or the pages visited, which helps us understand how we can improve the site for you.
Periodically, we test new features and make subtle changes to the way the site is presented. While we are still testing new features, these cookies may be used to ensure you receive a consistent experience while on the site, as we understand which optimizations our users appreciate most.
As we sell products, it is important for us to understand statistics about how many visitors to our site actually make a purchase, and therefore this is the type of data these cookies will track. This is important to you because it means we can make accurate business forecasts that allow us to analyze our advertising and product costs to ensure the best possible price.
For any other questions, please contact us.
Data and Security
Rest assured, your personal information related to address, payment, and order details will not be used for any purposes other than processing your orders and will not be disclosed under any circumstances.
With regard to data transmission security, every transaction involving payment, whether by credit card or otherwise, will be encrypted using SSL (Secure Socket Layer) technology.
This means that only our company will have access to this data.
